Basic Criminal Record Check Terms & Conditions

These website terms of use govern your use of the service located at securitywatchdog.org.uk. Please ensure you have read these Terms and Conditions carefully and ensure that you have understood them in full. By ticking the "I consent" box at the bottom of the website form or by using any part of the service or website, you warrant that you understand and accept these Terms and Conditions. If you disagree with these terms of use or any part of these terms of use, you must not use our website.

THE SERVICE

Security Watchdog endeavour to submit your application to the issuing body once all information required to submit it has been supplied by you. If the application details are not complete upon receipt, we will contact you by email or telephone to request the missing information.

If any details in the supporting documents do not match those provided in the application details, we will contact the applicant by email, telephone or SMS (subject to opting in to the SMS service)  to query the discrepancy.

It is your responsibility as the applicant to ensure that the information you submit to Security Watchdog as part of your application is complete and accurate. Security Watchdog holds no liability for the processing of basic disclosure applications based on false or inaccurate information provided by an applicant.

Our service is considered to be completed at the point where the application is submitted to the issuing body.

Security Watchdog only processes applications during opening hours of Monday to Friday - 9.00am to 5.30pm. We are closed Saturdays and Sundays.

Your contract with Security Watchdog commences on receipt of the service fee from you and will remain in force for the duration of the provision of the services unless ended in accordance with these terms of use. 

Security Watchdog reserves the right at its sole and absolute discretion and for any reason to refuse you access to the services offered.

Upon receiving payment from you and provided you agree and accept these terms of use, Security Watchdog endeavours to:

  • Check and review the application details you have submitted using the application form on our eBulk online system.

  • Try to contact you, if required, to make any corrective amendments to your application.

  • Submit your completed application details to the issuing body by electronic transfer via the relevant secure web service.

Security Watchdog cannot guarantee an uninterrupted or fault free service. Please note: 3-5 turnaround is for Security Watchdog Services. We cannot control the timescales of the Disclosure and Barring Service. 

The Network is not owned, controlled or influenced by Security Watchdog in any way and may from time to time be changed, temporarily suspended for maintenance work or changed in other ways by the Disclosure and Barring service (DBS).

Security Watchdog take reasonable action to minimise any disruption that could be caused by the network being temporarily suspended or changed in any way. Security Watchdog accepts no responsibility for the network.

Security Watchdog reserve the right to suspend or terminate the provision of the services to you at any time and without notice, whilst Security Watchdog will take all reasonable steps to make sure that the information on this website is up to date and accurate at all times, we do not guarantee that all material is accurate or up to date. All material contained on this website is provided without any warranty of any kind.

IN ORDER TO USE THIS SERVICE

By using this service you agree to provide Security Watchdog with accurate information requested by Security Watchdog in order for us to provide you with the services; You will not use the service for any illegal or unlawful, improper or fraudulent activity; You must agree not to use the service to commit a criminal act or to cause harm or annoyance to others. You must also be legally residing in the UK to use this service.

Before we can process your basic disclosure application, Security Watchdog must be satisfied about your identity by requiring the applicant to have supporting documents verified. Verification should be completed by the Post Office Identity checking service.

The individual submitting the application must be the subject of the request. In order to use this service the applicant accepts that it is a criminal offence to impersonate another person, assist in an impersonation of another person, or attempt to do so. Such actions may result in fines and/or imprisonment. If we suspect that the applicant is impersonating someone else, we will report the matter to the issuing authority and the police.

BY ACCEPTING THESE TERMS

You agree to make a service fee payment in advance of receiving our services by using your credit or debit payment card.

You warrant that all of the information you have provided is accurate and correct.

You understand that you are paying your service fee to an independent company and that the service fee is for an application review, verification and submission service. You agree to us starting the review process of your application immediately after having submitted your application via the website.

EXCLUSION OF LIABILITY

Security Watchdog does not accept liability for any loss or damage that you suffer as a result of using this Website or the services offered herein including but not limited to; financial loss, failed interview arrangements or withdrawals of job offers and contracts.

Security Watchdog cannot guarantee and do not promise a specific outcome from the use of the services offered. The services to you are provided without warranties for anything whatsoever including but not limited to reliability, suitability, adequacy, accuracy, timeliness, completeness.

Nothing in these terms of use will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this section and elsewhere in these terms of use: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under these terms of use or in relation to the subject matter of these terms of use, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

Security Watchdog will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control. Security Watchdog will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

Security Watchdog will not be liable to you in respect of any special, indirect or consequential loss or damage.

You hereby indemnify Security Watchdog and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including, without limitation, legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms of use, or arising out of any claim that you have breached any provision of these terms of use without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, Security Watchdog may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

COMMITMENT TO DATA SECURITY

Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. Security Watchdog does not share or sell any personal data for commercial marketing purposes.

RETENTION OF INFORMATION AND DOCUMENTS

Once the applicant's information has been successfully submitted through to the issuing body, we do not keep supporting documents for any longer than is necessary. This is generally for a period of up to 90 days, to allow for the re-submission of an application should the original fail to be processed. If, in very exceptional circumstances, it is considered necessary to retain the supporting documents for longer than 90 days, we will consult the applicant and give full consideration to the Data Privacy Rights of the individual before doing so.

DISPOSAL

Once the retention period(s) have elapsed, any supporting documents and certificates currently being held will be destroyed. If the said documents are in paper form, then this will be carried out by either shredding, burning or pulping the documents. Any scans of the supporting documents or certificates, will be permanently deleted from all secure servers.

APPLICANT CONSENT

By completing the information forms contained in this service, I acknowledge and consent that you, Security Watchdog may collect and/or receive and/or process certain personal information and data about me.

I understand that all of my information (including my personal data) will be collected and processed in accordance with the Data Protection Act 2018, and the General Data Protection Regulations.

I agree and consent to the personal information that I provide being processed for one or more of the following purposes.

  • Basic Criminal Record Disclosure Service - Basic check from the Disclosure and Barring Service (DBS)

The Disclosure and Barring Service will refer the details provided on this application form to government and law enforcement bodies in accordance with any relevant legislation. The details provided to these bodies will be used for identifying possible matches to records held by them. Where such a match is established, data may be released to the DBS for inclusion on any certificate issued. The details provided on this form may be used to update the records held by the bodies specified above. The Disclosure and Barring Service will refer the details provided on this application form to government and law enforcement bodies in accordance with any relevant legislation. Where such a match is established, data may be released to the DBS for inclusion on any certificate issued.

  • I consent to the Disclosure and Barring Service sending my Basic Check Certificate to my current address as specified on my application.

  • I understand that I have provided complete and true information in support of my application and that I understand that knowingly making a false statement for this purpose is a criminal offence.

DBS Statement of Fair Processing

The Disclosure and Barring Service will refer the details provided on this application form to government and law enforcement bodies in accordance with any relevant legislation. The details provided to these bodies will be used for identifying possible matches to records held by them. Where such a match is established, data may be released to the DBS for inclusion on any certificate issued. The details provided on this form may be used to update the records held by the bodies specified above. The details provided on the application form may be used to verify your identity for authentication purposes. The DBS may use any information provided by the DBS on a certificate or otherwise held by the DBS to inform any of its barring decisions made under its powers within the Safeguarding Vulnerable Groups Act 2006. v 9.0.

I have read and understand the [Disclosure and Barring Service Statement of Fair Processing], Privacy Policy for Applicants and consent is provided to Security Watchdog to receive an electronic notification once the application has been processed. I consent to, Security Watchdog signing the application on my behalf and receiving an electronic notification once the application has been processed which states either the 'certificate contains no information' or 'please wait to view applicant certificate'.

CANCELLATION/REFUND POLICY

As stated by the Consumer Contracts Regulations “The right to cancel can be lost during the cancellation period if the service is provided in full before the 14 days elapses”. Our service fee is for the review, manual identity verification, additional support and submission to the issuing body and we are not able to undo our service once completed. By availing our service, you authorise Security Watchdog to start the work immediately and this may affect your right to cancel once your order has been placed. Our processing team work in real time and will in many cases have started the review of your application within minutes of you submitting your application online.

If you request cancellation of the service and a refund is agreed after the application has been checked, reviewed or verified by a member of our staff but before the application has been submitted to the issuing body, an administration fee of £20 will be retained by Security Watchdog. In such circumstances where cancellation is requested after the application has been submitted to the issuing body, no refund will be possible as the service will, at that stage, be deemed to be completed in full. Refund requests must be submitted via our contact form on the Security Watchdog website.