Security Watchdog in 60 Seconds Promotional Video

Hi all,

We are putting together a Security Watchdog promotional video that will be seen all over the world through social media and our website. We want to include real people from the business and we need your help. Filming will take place in the coming weeks and will require no more than an hour of your time. We would love people from all areas of the business to participate so please complete the form below if you are keen to be a part of it. Thank you.

The Marketing Team.

Name *

Knowledge Week - Starting Monday!

What is Knowledge Week?

In January we performed breakout sessions during our annual event. One significant piece of feedback from the business was that we would all like a greater understanding of what other departments do on a daily basis. That’s why we have created Knowledge Week. Each day we will showcase a different department on video via One Voice including CRM’s, Ops, Finance, Marketing and The Advisory Bureau. We hope you find these videos useful in understanding how Security Watchdog functions as a business.

Our new email signatures

Hi all, in order to align with our new business branding (currently located on the website and our paperwork), below you will find an example of our new email signature. ALL MEMBERS of staff are required to update their signatures by the end of this working week. The email with the new template will be sent out shortly and cascaded down from your managers. Below is an example…

Click to enlarge

Project “Make VOLT Great”

Hi All,

Today will be the first of our weekly updates that we will be sharing over the course of the project. The intention of the updates is to ensure all of you across the business are aware of how the project is going and what we are working on.

What is the “LiveLab”?

LiveLab is a term we will be using to describe our pilot team. This team will be the pioneers of Security Watchdog processes, trialling new ideas and creating solutions to the problems we face. The LiveLab team will become experts in problem solving and challenging the status quo to improve how we operate and drive efficiency.

Kicking us off in the LiveLab team will be the Vodafone UK team:

  • Lucy Walker

  • Nathan Oyet

  • Ed Hobbs

  • Toby Charlton

  • Louise Young

  • Sid James

What is coming up?

The team have spent this week learning the concepts of process improvement from our Capita colleagues and have put this to good use, formulating a list of changes they want to make over the next 4 weeks. We will implement these changes in weekly batches called “Sprints”. We start next week with the following:

Daily Stand-ups to talk through impact of changes and Problem Solve any obstacles we encounter

Updating all templates to remove gender specific wording (e.g he/she) and replace with gender agnostic

Ensure all templates are error free

Next week’s update we will report how we get on but in future weeks we will be looking at things such as how work is allocated, how we help candidates provide documents right first time and some system improvements.

I hope this gives some insight of what to expect over the coming weeks, by all means feel free to ask questions to the team or visit our Hub (Collaborate meeting room) to see for yourself!

Will Hoggarth

Customer Success Director

Charity Football Match - Squads Revealed!


The competition will start today with volunteers circulating around to collect entries and donations. If you miss your chance today, they will be coming around tomorrow as well.

For any rules broken there will be a dedicated donation to the MNDA.
The players will be made aware of this prior to the game.

  • Yellow Card - £5

  • Red Card - £10

  • Own Goal - £5

  • Late Arrival (1 – 5 mins) - £1

  • Late Arrival (5 – 10 mins) - £2

  • Late Arrival (10 mins +) - £3

  • Nutmeg (Only if called) - £1

  • Nibble/Bite - £1

  • Dive - £5

Any questions or queries, please contact:

Will Hoggarth - Customer Success Director

Hello All

I am delighted to announce the appointment of Will Hoggarth into the new role of Customer Success Director. 

This is a strategic role which will oversee - at Leadership Team level - the implementation function as well as continuous business improvement throughout our business.  It will include, amongst others, working closely with the external VOLTi3 automation acceleration teams over the next 16 weeks in both London and Alton.

 Will has worked at various levels in our business over the last 8 years, latterly as interim Head of Operations.  His recent senior level experience both client side and operationally provides a unique industry insight which will underpin Security Watchdog business improvement programmes in 2019 and beyond.

 I am sure you join me and the leadership team in wishing Will every success in his new role.

Kind regards,

Susie Thomson

Managing Director

Breakout Sessions

Hello All,

We will be holding sessions for your breakout groups on the 25th and 29th March. These sessions will be monthly going forward and your group leader will take a register in these sessions to confirm names and numbers in each group. Please attend the session with the Group Leader that you worked with in your previous session.

Kirsty Spittles – Monday 25th March– 10:30 to 11:00 – Cross & Pillory Boardroom

Rachel Stokel-Walker – Monday 25th March – 11:00 to 11:30 – Cross & Pillory Boardroom

Susie Thomson – Friday 29th March – 16:30 to 17:00 – Cross & Pillory Boardroom

Steve O’Neil – Monday 25th March – 13:30 to 14:00 – Cross & Pillory Boardroom

Damian Scally – Monday 25th March – 14:30 to 15:00 – Cross & Pillory Boardroom

Ian Ross – Monday 25th March – 15:00 to 15:30 – Cross & Pillory Boardroom

Will Maddocks – Monday 25th March – 16:30 to 17:00 – Cross & Pillory Boardroom

Paul Goddard – Monday 25th March – 17:00 to 17:30 – Cross & Pillory Boardroom

Congratulations to this months winners

Employee of the month with 11 votes

Danii Marie

Compliance star with 47 files audited with 100% compliant

Lewis Dale

Team stars of the month:

Emma Taylor

Brad Ford

Gabe Hawkes

Guy Mitton-Larby

Sam Bunney

Lewis Dale

Emily Hassell

Sam Capes

Andreea Moruz

Lesley Bennett

Josh Norris

Bea Stewart

Ryan Hale

Kieron Harding

Gabby Paulucci-Cave

Also, a massive thank you to all of the breakout session speakers: Amy Parratt, Amy Talbot, Craig Johnson, Emily Hassell, Jon Cook, Patrick Higgs, Ryan Knight, Nathan Oyet and Fox Collings

Security Watchdog Joins Nation of Lifesavers Campaign

Security Watchdog will train staff in cardiopulmonary resuscitation (CPR) as part of our ambition to create a nation of Lifesavers.

HeartStart - CPR Training Courses
HeartStart is a British Heart Foundation initiative to teach emergency lifesaving skills to the public. By attending a course, you’re helping us to create a nation of life savers - where everyone knows how to save a life.

What you’ll learn at a HeartStart Course
Individuals or groups can attend a two-hour training course and learn how to:

  • Recognise a heart attack and cardiac arrest

  • Help an unconscious person

  • Perform CPR

  • Help someone choking

  • Respond to serious bleeding

  • How to use a defibrillator

Further Information can be found here:

The British Heart Foundation

Or on the attached leaflet here:

Please note that this training is free of charge, however it is a separate activity from our formal First Aider’s training, therefore no qualifications will be provided.

If you are interested, please fill out the form below:

Name *

Pub Quiz & Dj - Wheatsheaf

Raffle Prize so far is £170 and it’s only going to go up! Tickets will be available until 6:30 when the quiz begins.

Prizes will also be given at the pub quiz for best team, runner up and best name!

If you cannot make the quiz tonight, don’t worry we will send the winning ticket number round by email on Monday if the winner is not there to claim it on the night.

£1 per ticket

£3 per strip (5 tickets)