New Job Role Available - Auditor


Based in our Alton office, the role is Accountable and Responsible for the roll-out and training of our new bespoke internal system, whilst educating and demonstrating best practice of all existing systems.

13 Month Full-Time Maternity Leave Vacancy

Start date: Tuesday 27th August 2019


  • To audit Work in Progress (WIP) files as they are submitted to GRQA within SLA

  • To audit allocated Dip Samples of all CLO’s and Screeners on a monthly basis within the required deadline

  • To monitor and ensure the Compliance Policy is adhered to at all times

  • To resolve Compliance difficulties as they occur

  • To convey non-compliances in a professional, confident and diplomatic manner without prejudice or blame

  • To follow and maintain business Standard Operating Procedures (SOP) and correct process and audit procedures for client requirements to highlight and mitigate risk

  • To undertake all relevant training, including but not limited to Capita training, ID/RTW training, Regulated audit training and Ops Manual training

  • To provide support and encouragement to other members of the team. Contribute and develop team ethos/morale to meet overall service requirements of client and team targets



  • To be flexible in reacting to the different needs of the business

  • Have great personal commitment, energy and enthusiasm for making things happen, raising and maintaining standards and achieving goals

  • Be cordial and professional


  • Excellent attention to detail

  • Stong organisational and time management skills

  • Can manage and prioritise own workload effectively

  • Strong interpersonal skills

  • Motivated with a positive can-do attitude

  • Strong decision making skills

  • Seeks ways to improve processses, solve problems and enhance efficiencies

  • Strong analytical skills with the ability and willingness to learn new information and processes quickly

  • Calm under pressure

If you have any questions or wish to apply please send your CV with a covering letter to:

Lucy Ratcliffe
JULY - Summer Competiton

July competition commences!

July Poster.PNG

All entries need to be submitted by email using the template, ensuring all sections are completed. Please download the PDF version here or request a word version. Good Luck!

Lucy Ratcliffe

There is only one week left until the winner is announced for the the June Competition!


June Competiton.PNG

All entries need to be submitted by COP Tuesday the 2nd July by email using the template, ensuring all sections are completed. Please download the PDF version here or request a word version. Good Luck!

Lucy Ratcliffe
New Job Role Available - Usability Coach


Based in our Alton office, the role is Accountable and Responsible for the roll-out and training of our new bespoke internal system, whilst educating and demonstrating best practice of all existing systems.


  • Directly responsibly for refreshing existing internal systems training and usability training

  • Ability to provide training, for external partner online tools

  • Rolling out future Volti4 (new internal system) training across operations

  • Supporting implementation of agile/lean mindset and methodology

  • Supporting rollout of livelab continuous improvement initiative

  • Provide systems usability coaching to all front line roles

  • Keeping system usability modules of induction up to date.

  • Forming usability best practice for systems


  • Design and delivery of learning and development (L&D) initiatives

  • Understanding of different learning styles

  • Passionate about learning and facilitating

  • Delivery within a change department, preferably process and technology

  • Use of Agile-Lean approaches in delivery experience e.g. Kanban, Jira

  • Coaching and training experience on Agile-Lean approaches

If you have any questions or wish to apply, please contact:


  • Determined, highly proactive and self-motivated

  • Friendly, helpful and easy going disposition

  • Ability to lead change through clear planning, communications and coaching with a commercial mindset

Lucy Ratcliffe
Brand new website Smart Form goes LIVE today!

Hi all, i’m pleased to announce that we have launched a new smart enquiry form on the SW website. The form uses simple questions to direct users to the correct department alleviating the need for the current multiple forms.

The only change from an internal point of view is that the forms will now come from “” instead of Squarespace. The emails will now look like the below.

If you receive these emails into your junk folder, please ensure that you mark NOT as spam and add to a “safe” list if required. Thanks.

Matthew Payne
Launch of the Leadership Academy

The Leadership Academy Kicked off on the 13th of August: 27 Team Leaders, SDMs & HOOs attended.

Excellent feedback: “Loved the interaction on ‘Peoples Styles’ and ‘stand up role plays”, “fantastic tools to help and encourage people to change”, “understanding me as a leader and my team better to lead them”, “really liked training materials and take away folders”

Lucy Ratcliffe
Pub Quiz & Dj - Wheatsheaf

Join us for the Last Pub Quiz at the Wheatsheaf!

50/50 raffle in support of Angelman Syndrome, 50% to the winner, 50% to the Charity.

If you have any questions please contact

OneVoice Admin
June - Summer Competiton
June Competiton.PNG

All entries need to be submitted by email using the template, ensuring all sections are completed. Please download the PDF version here or a word version will be circulated. Good Luck!

Lucy Ratcliffe
Snowdon Gallery

Congratulations to everyone who climbed Snowdon!

We have managed to raise £740 so far with more to still be counted. Below are a selection of photos from the trip, thank you to all who have taken part, with an especially big thank you to the organisers for an amazing experience.

Lucy Ratcliffe
Summer Competition

Welcome to the launch of our Summer Voice Competition! We want YOU to demonstrate our company values in your day to day work here at Security Watchdog. Each month we will looking for team members who display our Open, Ingenious, Collaborative and Effective values. You can nominate yourself or be nominated by another team member. Winners will win the amazing prizes listed below! Good luck!

Lucy Ratcliffe
New Candidate Portal is a hit!
VOLti4 MVP.png

After a successful interview in Alton last week, Becca tackled her PES application on the new Candidate Portal.

Some highlights of her experience:

  • She completed the full application on her mobile device in under 25 minutes

  • Address look-up was a real game-changer for her in terms of speed and efficiency

  • She felt confident in the information she was inputting in terms of accuracy and completeness

  • She rated the overall experience 4.5 stars (out of 5)!

There were a few minor issues and improvements which are being picked up within the team. More details and further insights to be shared in this week’s demo on Thursday.

Of course, this is only the first candidate and we’re looking forward to learning from many more. Thank you all for the push and keep them coming!

Matthew Payne
Congratulations to this months winners

Employees of the month:

Dan Don

Ryan James

Compliance star of the month:

Daniel Stacey

Team stars of the month:

Luke Moulder

Katie Hughes

Jon Cook

Hanna Soennecken

Craig Johnson

Declan Ingledew

Elaine Wilson

Terri Jones

Ryan Hirst

Lauren Davis

Luke Maidment

Nikki Tappenden

Bradley Gillingham

Well done to you all and thank you to Kat and Mitch for hosting.

OneVoice Admin
Live Lab update!

Hi All,

Happy Friday!

We have been very busy in recent weeks working with Deloitte and KPMG to bring them in line with the changes implemented to Vodafone.

Current Activity

We are working on the following to implement next week:

  • Welcome Email and Chase emails are to be updated to include visual aids to assist the candidate when providing their documentation for screening.

  • Screener Workaround Documents are being updated to implement into the system. This will mean that the screening team will no longer have to copy and paste the text from a Word document and manually enter candidate information; this will generate automatically!

  • Vodafone are in a 4-week trial to accept electronic signatures on declaration of consents candidates upload. We are monitoring negative responses we receive (if any) from Employment and Education referees. So far, we have found that by accepting electronic signatures the number of outstanding candidates files each day has decreased.

  • Additional signature instruction has been added to all Wet DOCs for Deloitte and KPMG. This is to ensure the candidate is even more aware of the requirements of a wet signed document.


What’s happening next week?

Recently it has been raised that candidates are becoming increasingly concerned with their documentation and information they provide to us when we request workarounds. As you know this can include sensitive information such as bank statements, payslips, etc. and are questioning our handling of these. We will be working on adding additional text to certain templates, workarounds especially, to ensure the candidate knows that their personal information remains secure at all times.

How can you get involved?

As you already know, the Live Lab room is always open. Feel free to look around and speak to the teams!

Matthew Payne