Today will be the first of our weekly updates that we will be sharing over the course of the project. The intention of the updates is to ensure all of you across the business are aware of how the project is going and what we are working on.
What is the “LiveLab”?
LiveLab is a term we will be using to describe our pilot team. This team will be the pioneers of Security Watchdog processes, trialling new ideas and creating solutions to the problems we face. The LiveLab team will become experts in problem solving and challenging the status quo to improve how we operate and drive efficiency.
Kicking us off in the LiveLab team will be the Vodafone UK team:
What is coming up?
The team have spent this week learning the concepts of process improvement from our Capita colleagues and have put this to good use, formulating a list of changes they want to make over the next 4 weeks. We will implement these changes in weekly batches called “Sprints”. We start next week with the following:
Daily Stand-ups to talk through impact of changes and Problem Solve any obstacles we encounter
Updating all templates to remove gender specific wording (e.g he/she) and replace with gender agnostic
Ensure all templates are error free
Next week’s update we will report how we get on but in future weeks we will be looking at things such as how work is allocated, how we help candidates provide documents right first time and some system improvements.
I hope this gives some insight of what to expect over the coming weeks, by all means feel free to ask questions to the team or visit our Hub (Collaborate meeting room) to see for yourself!
Customer Success Director