Important information - Visitors Policy

To All Staff

I would like to bring your attention the Security Watchdog policy on Visitors to the operational floors in Cross & Pillory House and Market Square.

Planned Client Visits

Visits by either prospective clients or existing clients are carefully managed by the Sales and CRM Teams respectively. You will receive prior notification of who will be attending site in advance of the visit and you will see the welcome notices laid out for them. All visitors will be signed in and issued with a visible visitor’s pass and they will be escorted on site at all times by SW staff. This is a controlled visit and poses minimal risk to Security Watchdog.

Unplanned Visits

Unannounced visits are not uncommon yet they pose the greatest risk to Security Watchdog as they have not been planned for and can prove disruptive to the day. These may simply be delivery drivers or maintenance staff but equally can be candidates looking to deliver documents, employees currently on maternity leave ‘dropping in’ outside of a KIT day or even ex-employees looking to speak with previous friends, colleagues or managers. It is essential that we do not treat such visits with complacency even if the visitor is known to us and we still follow the below rules:

1. ALL visitors must be signed in and be issued with a Visitor Pass

2. ALL Visitors must wait in the reception area until their host arrives

3. If a visitor needs to enter the operational floor to make a delivery, collect items or go to a meeting room they must be escorted at all times.

4. Ex-Employees are only permitted access to the operational floor at Cross & Pillory and Market Place with the express authorisation of a SW Director, Terri Jones or one of the Heads of Operations. If authorisation is not obtained the meeting must remain in the reception area or off-site.

It is also important that we remain vigilant in respect of the Physical Security controls that are in place to ensure the safety and security of Security Watchdog and its employees and ask that you all continue ensure that doors are properly closed behind you, do not permit anyone to tailgate you and challenge anyone attempting to gain entry without a visible ID Badge.

Thank you in advance for your co-operation in this matter.

Ewan Tweedie
Director Group Risk & Quality Assurance