I just wanted to make you both aware of some brilliant feedback we have had for Lisa, the dedicated screener for GVC Group and Aldermore.
Both clients were experiencing some real service issues towards the end of last year and the beginning of this year and we had a backlog of old and complicated files left.
Since Lisa has been on the accounts, both clients have given amazing positive feedback for Lisa – which they have not done for anyone in a long time!
Considering Lisa is still new to the business, I just wanted to recognise how well she’s done considering she’s also been passed between a number of accounts.
Anil from Aldermore even said ‘she’s smashing it’! GVC also couldn’t stop singing her praises this afternoon on the call!