New Job Role Available - Usability Coach


Based in our Alton office, the role is Accountable and Responsible for the roll-out and training of our new bespoke internal system, whilst educating and demonstrating best practice of all existing systems.


  • Directly responsibly for refreshing existing internal systems training and usability training

  • Ability to provide training, for external partner online tools

  • Rolling out future Volti4 (new internal system) training across operations

  • Supporting implementation of agile/lean mindset and methodology

  • Supporting rollout of livelab continuous improvement initiative

  • Provide systems usability coaching to all front line roles

  • Keeping system usability modules of induction up to date.

  • Forming usability best practice for systems


  • Design and delivery of learning and development (L&D) initiatives

  • Understanding of different learning styles

  • Passionate about learning and facilitating

  • Delivery within a change department, preferably process and technology

  • Use of Agile-Lean approaches in delivery experience e.g. Kanban, Jira

  • Coaching and training experience on Agile-Lean approaches

If you have any questions or wish to apply, please contact:


  • Determined, highly proactive and self-motivated

  • Friendly, helpful and easy going disposition

  • Ability to lead change through clear planning, communications and coaching with a commercial mindset

Lucy Ratcliffe