A Client Liaison Officer (CLO) plays a vital role in undertaking client specific employment screening to agreed targets and client requirements via integrity and database searches. They will professionally support their Team Leader and Service Delivery Manager in receiving, processing and distributing candidate files to permit core referencing to commence.
A CLO will act as a front line communications portal for client screening related queries and will aim to deliver a service to exceed client expectations and Service Level Agreements (SLA’s).
A CLO will support and consistently report on any reasonable requests for any Team Leaders or Managers instructions
A CLO will become a subject matter expert on our bespoke system and the best practice /code of practices that must be adhered to.
Roles and responsibilities
To identify and highlight risk through investigation
To mitigate risk to a client’s organisation
To carry out fast and quality work
To demonstrate strong and effective communication skills in terms of verbal and written communication
Follow and maintain business SOP and correct process and screening procedures for client requirement
Ensure service delivery meets agreed client SLA turnaround times
Complete employment screening tasks to conclusion as per the client specification and in line with SOP
Maintain a sensitive approach to personal data of applicants in line with Data Protection requirements.
Display a keen eye for detail / Ensure 100% correct & timely data entry
Timely client appraisal/retrieval management of outstanding documentation to ensure swift handover of full file to the team
Keep track of outstanding document cases to ensure all billing opportunities are maximised within the client billing month
Ensure additional checks are entered on to VOLT correctly to enable correct billing
To be able to work to own initiative and portray first class problem-solving skills using proactive thinking and promoting out of the box solutions to our clients.
Present strong organisational skills
Proactive communication with management to inform of file status and advise where issues arise no later than 2 hours of identification
To provide support and encouragement to other members of the team. Contribute and develop team ethos/morale to meet overall service requirements of client and team targets.
Ensure weekly/monthly targets are met over the course of the month
Ensure all files under remit are booked on before 5pm daily
Be transparent, open and honest at all times.
To adhere to and promote business measures, guidelines and strategies without question.
To adhere to company values
Confident and persuasive telephone manner
Stong organisational skills
Strong admin skills
Excellent attention to detail
Ability to multitask
Strong interpersonal skills
Strong decision making skills
Can generate new ideas to solve problems
Seeks ways to improve processses to enhance efficiencies
Ability to change and embrace change
Confident and enthusiastic
Diligent and decisive
Calm under pressure
Able to work to tight deadlines
To be flexible in reacting to different needs of Security Watchdog
Act in accordance with Data Protection
Act in accordance with Equal Opportunity’s Policy
Promote the culture of the company in accordance with the Mission Vision and Values at all times
Have great personal commitment, energy and enthusiasm for making things happen and achieving goals
Be cordial and professional
Adhere to the clear desk policy
Screening Specialists are subject to employment screening including a criminal record check to work within this division.
This list is not exhaustive and may change from time to time to facilitate growth and the efficient running of the business.