Criminality Specialist

Role Summary

As part of an effective recruitment checking process many organisations are required to complete database checks in particular criminal record checks on new and existing members of staff particularly for positions that involve regular contact with children and adults.

As a Criminality Specialist you will be required to administer a variation of screening checks through the Disclosure & Barring Service, Disclosure Scotland and a variety of other database checking services/agencies.

Clients will be looking for these checks to be completed as quickly as possible and it is a Criminality Specialist role to ensure that the organisations/applicant have provided all the necessary information to allow the checking service agencies to complete the check within the service level agreement. If the necessary information has not been received you would communicate with the client and/or the applicants via phone, email or letter in regards to queries or further information required for the completion of a disclosure.

1.JPG
5.JPG
4.JPG
I love working at Security Watchdog because the of the atmosphere and team comradery.
— Kerry Gooch

Roles and responsibilities

  • To support and consistently report on any reasonable requests from any Team Leaders or Managers instructions
  • To be client focused and build long term trusting relationships with all clients
  • Check data from organisations and applicants to successfully vet the application forms
  • Countersign and submit application forms to the relevant agencies ensuring appropriate payment has been made whilst checking your own work for completeness and accuracy
  • Chase outstanding certificates with the appropriate agencies once exceeded the service level agreement
  • Resolve queries and disputes with the relevant disclosure checking service agency
  • Become a subject matter expert on our bespoke system and the best practice /code of practices that must be adhered to
  • Ensure accuracy and quality of information to is uploaded to the system
  • Deal effectively and within internal Service Level Agreement any finance issues, queries or complaints from clients within the set Service Level requirements and ensure that any escalations are dealt with in a timely manner and following best practice procedures
  • Make objective and timely decisions based on relevant information and relevant codes of practice/internal best practice
  • Organise and prioritise own work to handle volumes and meet customers services level
  • Focus on activities to achieve maximum productivity
  • Overcome obstacles and problems to follow cases through to conclusion
  • Work as an individual and/or part of a team
  • Deliver, even when under pressure
  • Seek opportunities to suggest improvement to working practices

 

1.jpg

Essentials

To be flexible in reacting to the differing needs of Security Watchdog

Act in accordance with Data Protection

Act in accordance with the Equal Opportunity’s Policy

Promote the culture of the company in accordance with the Mission Vision and Values at all times

Have great personal commitment, energy and enthusiasm for making things happen and achieving goals

Be cordial and professional

Adhere to the clear desk policy

This list is not exhaustive and may change from time to time to facilitate growth and the efficient running of the office.

Criminality Specialists are subject to employment screening, including a criminal record check, to work in this division. You are also required to become a Counter signatory to submit disclosure to the relevant agencies

 
1.jpg

Capita Perks

Competitive rates of pay with bonus scheme

23 days paid holiday

Training and development

Capita benefits

Weekly fresh fruit

Star and employee of the month awards

Quarterly charity events

Perks at Work – discounts and WOW points

Annual company conference

Quarterly charity events

We all love the themed charity days and the family run feel of the business
— Matt Payne

Required Skills

  • Confident and persuasive telephone manner
  • Strong organisational skills
  • Strong admin skills
  • Excellent attention to detail
  • Ability to multitask
  • IT literate
  • Strong interpersonal skills
  • Be able to work with teams
  • Be innovative
  • Strong decision making skills
  • Can generate new ideas to solve problems
  • Seek ways to improve processes to enhance efficiencies
  • Ability to change and embrace change

 

Fantastic organisation, great atmosphere and the client-focused culture is something to be proud of. I have been part of the company for over 6 years and have enjoyed every challenge this fast moving industry has to offer.
— Will Hoggarth
I have been working for Security Watchdog for just over 2 years now and haven’t looked back. The people make this company what it is and create an enjoyable atmosphere that leads to a dynamic and collaborative working atmosphere. They have a track record of promoting from within and if you are willing to invest in Security Watchdog, they’ll invest in you, helping you to grow in your career as a result.
— Adrian Wright

Screening Specialist

Role Summary

A Screening Specialist plays a vital role in undertaking client specific employment screening to agreed targets and client requirements. They will support their Team Leader and Service Delivery Manager to ensure a smooth end to end employment screening process. A large proportion of their time will be phone work to enable fast and accurate results.

A Screening Specialist will act as a front line communications portal for client screening related queries and will aim to deliver a service to exceed client expectations and Service Level Agreements (SLA’s).

A Screening Specialist will support and consistently report on any reasonable requests for any Team Leaders or Managers instructions

A Screening Specialist will become a subject matter expert on our bespoke system and the best practice /code of practices that must be adhered to.

1.JPG
5.JPG
I worked at Security Watchdog for 18 months and hugely enjoyed my time there. Any business can be a challenge, and people forget that those running the business have the same, if not harder, challenges as those who work within in. I left due to new opportunities, however had I been more local I would have without a doubt stayed at the business. The people are what make the business so fantastic.
— Hannah Thomson

Roles and responsibilities

  • To identify and highlight risk through investigation
  • To mitigate risk to a client’s organisation
  • To demonstrate strong and effective communication skills in terms of verbal and written communication
  • Follow and maintain business SOP and correct process and screening procedures for client requirement
  • Ensure service delivery meets agreed client SLA turnaround times
  • Complete employment screening to conclusion as per the client specification and in line with SOP
  • Maintain a sensitive approach to personal data of applicants in line with Data Protection requirements.
  • Display a keen eye for detail
  • To be able to work to own initiative and portray first class problem-solving skills using proactive thinking and promoting out of the box solutions to our clients.
  • Present strong organisational skills
  • Proactive communication with management to inform of file status and advise where issues arise no later than 2 hours of identification
  • To provide support and encouragement to other members of the team. Contribute and develop team ethos/morale to meet overall service requirements of client and team targets.
  • Ensure weekly/monthly targets are met over the course of the month
  • Be transparent, open and honest at all times.
  • To adhere to and promote business measures, guidelines and strategies without question.
  • To adhere to company values
1.jpg

Essentials

To be flexible in reacting to different needs of Security Watchdog

Act in accordance with Data Protection

Act in accordance with Equal Opportunity’s Policy

Promote the culture of the company in accordance with the Mission Vision and Values at all times

Have great personal commitment, energy and enthusiasm for making things happen and achieving goals

Be cordial and professional

Adhere to the clear desk policy

 
4.JPG
1.jpg

Capita Perks

Competitive rates of pay with bonus scheme

23 days paid holiday

Training and development

Capita benefits

Weekly fresh fruit

Star and employee of the month awards

Quarterly charity events

Perks at Work – discounts and WOW points

Annual company conference

Quarterly charity events

We all love the themed charity days and the family run feel of the business
— Matt Payne

Required Skills

  • Confident and persuasive telephone manner
  • Strong organisational skills
  • Strong admin skills
  • Excellent attention to detail
  • Ability to multitask
  • IT literate
  • Strong interpersonal skills
  • Be innovative
  • Strong decision making skills
  • Can generate new ideas to solve problems
  • Seeks ways to improve processes to enhance efficiencies
  • Ability to change and embrace change
  • Competitive
  • Confident and enthusiastic
  • Diligent and decisive
  • Calm under pressure
  • Able to work to tight deadlines
  • Adaptable
I’ve been with this company nearly 5 years and cannot speak highly enough of the directors, management team and staff here. It can be very fast paced but the support you receive from all areas is incredible. Lots of opportunity to move within the company and many different areas to work in which you don’t get In other businesses.
— Dannii Whitley

Requirement

Screening Specialists are subject to employment screening including a criminal record check to work within this division. This list is not exhaustive and may change from time to time to facilitate growth and the efficient running of the business.