Screening Specialist

Role Summary

A Screening Specialist plays a vital role in undertaking client specific employment screening to agreed targets and client requirements. They will support their Team Leader and Service Delivery Manager to ensure a smooth end to end employment screening process. A large proportion of their time will be phone work to enable fast and accurate results.

A Screening Specialist will act as a front line communications portal for client screening related queries and will aim to deliver a service to exceed client expectations and Service Level Agreements (SLA’s).

A Screening Specialist will support and consistently report on any reasonable requests for any Team Leaders or Managers instructions

A Screening Specialist will become a subject matter expert on our bespoke system and the best practice /code of practices that must be adhered to.

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I worked for Security Watchdog for 5 years. Security Watchdog are fantastic investors in people and will always look to develop its people into areas of the business where they will thrive.
— Dan Don

Roles and responsibilities

  • To identify and highlight risk through investigation
  • To mitigate risk to a client’s organisation
  • To demonstrate strong and effective communication skills in terms of verbal and written communication
  • Follow and maintain business SOP and correct process and screening procedures for client requirement
  • Ensure service delivery meets agreed client SLA turnaround times
  • Complete employment screening to conclusion as per the client specification and in line with SOP
  • Maintain a sensitive approach to personal data of applicants in line with Data Protection requirements.
  • Display a keen eye for detail
  • To be able to work to own initiative and portray first class problem-solving skills using proactive thinking and promoting out of the box solutions to our clients.
  • Present strong organisational skills
  • Proactive communication with management to inform of file status and advise where issues arise no later than 2 hours of identification
  • To provide support and encouragement to other members of the team. Contribute and develop team ethos/morale to meet overall service requirements of client and team targets.
  • Ensure weekly/monthly targets are met over the course of the month
  • Be transparent, open and honest at all times.
  • To adhere to and promote business measures, guidelines and strategies without question.
  • To adhere to company values
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Essentials

To be flexible in reacting to different needs of Security Watchdog

Act in accordance with Data Protection

Act in accordance with Equal Opportunity’s Policy

Promote the culture of the company in accordance with the Mission Vision and Values at all times

Have great personal commitment, energy and enthusiasm for making things happen and achieving goals

Be cordial and professional

Adhere to the clear desk policy

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Company Benefits

Competitive rates of pay with bonus scheme

23 days paid holiday

Training and development

Capita benefits

Weekly fresh fruit

Star and employee of the month awards

Quarterly charity events

Perks at Work – discounts and WOW points

Annual all company conference

Quarterly charity events

We all love the themed charity days and the family run feel of the business
— Matt Payne

Required Skills

  • Confident and persuasive telephone manner
  • Strong organisational skills
  • Strong admin skills
  • Excellent attention to detail
  • Ability to multitask
  • IT literate
  • Strong interpersonal skills
  • Be innovative
  • Strong decision making skills
  • Can generate new ideas to solve problems
  • Seeks ways to improve processes to enhance efficiencies
  • Ability to change and embrace change
  • Competitive
  • Confident and enthusiastic
  • Diligent and decisive
  • Calm under pressure
  • Able to work to tight deadlines
  • Adaptable
I worked at Security Watchdog for 18 months and hugely enjoyed my time there. Any business can be a challenge, and people forget that those running the business have the same, if not harder, challenges as those who work within in. I left due to new opportunities, however had I been more local I would have without a doubt stayed at the business. The people are what make the business so fantastic.
— Hannah Thomson

Requirement

Screening Specialists are subject to employment screening including a criminal record check to work within this division. This list is not exhaustive and may change from time to time to facilitate growth and the efficient running of the business.


Client Liaison Officer

Role Summary

A Client Liaison Officer (CLO) plays a vital role in undertaking client specific employment screening to agreed targets and client requirements via integrity and database searches. They will professionally support their Team Leader and Service Delivery Manager in receiving, processing and distributing candidate files to permit core referencing to commence.

A CLO will act as a front line communications portal for client screening related queries and will aim to deliver a service to exceed client expectations and Service Level Agreements (SLA’s).

A CLO will support and consistently report on any reasonable requests for any Team Leaders or Managers instructions

A CLO will become a subject matter expert on our bespoke system and the best practice /code of practices that must be adhered to.

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I love working at Security Watchdog because the of the atmosphere and team comradery.
— Kerry Gooch

Roles and responsibilities

  • To identify and highlight risk through investigation
  • To mitigate risk to a client’s organisation
  • To carry out fast and quality work
  • To demonstrate strong and effective communication skills in terms of verbal and written communication
  • Follow and maintain business SOP and correct process and screening procedures for client requirement
  • Ensure service delivery meets agreed client SLA turnaround times
  • Complete employment screening tasks to conclusion as per the client specification and in line with SOP
  • Maintain a sensitive approach to personal data of applicants in line with Data Protection requirements.
  • Display a keen eye for detail / Ensure 100% correct & timely data entry
  • Timely client appraisal/retrieval management of outstanding documentation to ensure swift handover of full file to the team
  • Keep track of outstanding document cases to ensure all billing opportunities are maximised within the client billing month
  • Ensure additional checks are entered on to VOLT correctly to enable correct billing
  • To be able to work to own initiative and portray first class problem-solving skills using proactive thinking and promoting out of the box solutions to our clients.
  • Present strong organisational skills
  • Proactive communication with management to inform of file status and advise where issues arise no later than 2 hours of identification
  • To provide support and encouragement to other members of the team. Contribute and develop team ethos/morale to meet overall service requirements of client and team targets.
  • Ensure weekly/monthly targets are met over the course of the month
  • Ensure all files under remit are booked on before 5pm daily
  • Be transparent, open and honest at all times.
  • To adhere to and promote business measures, guidelines and strategies without question.
  • To adhere to company values
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Essentials

To be flexible in reacting to different needs of Security Watchdog

Act in accordance with Data Protection

Act in accordance with Equal Opportunity’s Policy

Promote the culture of the company in accordance with the Mission Vision and Values at all times

Have great personal commitment, energy and enthusiasm for making things happen and achieving goals

Be cordial and professional

Adhere to the clear desk policy

I have been working for Security Watchdog for just over 2 years now and haven’t looked back. The people make this company what it is and create an enjoyable atmosphere that leads to a dynamic and collaborative working atmosphere. They have a track record of promoting from within and if you are willing to invest in Security Watchdog, they’ll invest in you, helping you to grow in your career as a result.
— Adrian Wright
 
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Company Benefits

Competitive rates of pay with bonus scheme

23 days paid holiday

Training and development

Capita benefits

Weekly fresh fruit

Star and employee of the month awards

Quarterly charity events

Perks at Work – discounts and WOW points

Annual all company conference

Quarterly charity events

We all love the themed charity days and the family run feel of the business
— Matt Payne

Required Skills

  • Confident and persuasive telephone manner
  • Strong organisational skills
  • Strong admin skills
  • Excellent attention to detail
  • Ability to multitask
  • IT literate
  • Strong interpersonal skills
  • Be innovative
  • Strong decision making skills
  • Can generate new ideas to solve problems
  • Seeks ways to improve processes to enhance efficiencies
  • Ability to change and embrace change
  • Competitive
  • Confident and enthusiastic
  • Diligent and decisive
  • Calm under pressure
  • Able to work to tight deadlines
  • Adaptable
Fantastic organisation, great atmosphere and the client-focused culture is something to be proud of. I have been part of the company for over 6 years and have enjoyed every challenge this fast moving industry has to offer.
— Will Hoggarth
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Requirement

Screening Specialists are subject to employment screening including a criminal record check to work within this division. This list is not exhaustive and may change from time to time to facilitate growth and the efficient running of the business.