Client Liaison Officer

Role Summary

A Client Liaison Officer (CLO) plays a vital role in undertaking client specific employment screening to agreed targets and client requirements via integrity and database searches. They will professionally support their Team Leader and Service Delivery Manager in receiving, processing and distributing candidate files to permit core referencing to commence.

A CLO will act as a front line communications portal for client screening related queries and will aim to deliver a service to exceed client expectations and Service Level Agreements (SLA’s).

A CLO will support and consistently report on any reasonable requests for any Team Leaders or Managers instructions

A CLO will become a subject matter expert on our bespoke system and the best practice /code of practices that must be adhered to.

Roles and responsibilities

  • To identify and highlight risk through investigation

  • To mitigate risk to a client’s organisation

  • To carry out fast and quality work

  • To demonstrate strong and effective communication skills in terms of verbal and written communication

  • Follow and maintain business SOP and correct process and screening procedures for client requirement

  • Ensure service delivery meets agreed client SLA turnaround times

  • Complete employment screening tasks to conclusion as per the client specification and in line with SOP

  • Maintain a sensitive approach to personal data of applicants in line with Data Protection requirements.

  • Display a keen eye for detail / Ensure 100% correct & timely data entry

  • Timely client appraisal/retrieval management of outstanding documentation to ensure swift handover of full file to the team

  • Keep track of outstanding document cases to ensure all billing opportunities are maximised within the client billing month

  • Ensure additional checks are entered on to VOLT correctly to enable correct billing

  • To be able to work to own initiative and portray first class problem-solving skills using proactive thinking and promoting out of the box solutions to our clients.

  • Present strong organisational skills

  • Proactive communication with management to inform of file status and advise where issues arise no later than 2 hours of identification

  • To provide support and encouragement to other members of the team. Contribute and develop team ethos/morale to meet overall service requirements of client and team targets.

  • Ensure weekly/monthly targets are met over the course of the month

  • Ensure all files under remit are booked on before 5pm daily

  • Be transparent, open and honest at all times.

  • To adhere to and promote business measures, guidelines and strategies without question.

  • To adhere to company values


  • Confident and persuasive telephone manner

  • Stong organisational skills

  • Strong admin skills

  • Excellent attention to detail

  • Ability to multitask

  • IT literate

  • Strong interpersonal skills

  • Be innovative

  • Strong decision making skills

  • Can generate new ideas to solve problems

  • Seeks ways to improve processses to enhance efficiencies

  • Ability to change and embrace change

  • Competitive

  • Confident and enthusiastic

  • Diligent and decisive

  • Calm under pressure

  • Able to work to tight deadlines

  • Adaptable


  • To be flexible in reacting to different needs of Security Watchdog

  • Act in accordance with Data Protection

  • Act in accordance with Equal Opportunity’s Policy

  • Promote the culture of the company in accordance with the Mission Vision and Values at all times

  • Have great personal commitment, energy and enthusiasm for making things happen and achieving goals

  • Be cordial and professional

  • Adhere to the clear desk policy


Screening Specialists are subject to employment screening including a criminal record check to work within this division.

This list is not exhaustive and may change from time to time to facilitate growth and the efficient running of the business.