Screening Specialist

Role Summary

A Screening Specialist plays a vital role in undertaking client specific employment screening to agreed targets and client requirements. They will support their Team Leader and Service Delivery Manager to ensure a smooth end to end employment screening process. A large proportion of their time will be phone work to enable fast and accurate results.

A Screening Specialist will act as a front line communications portal for client screening related queries and will aim to deliver a service to exceed client expectations and Service Level Agreements (SLA’s).

A Screening Specialist will support and consistently report on any reasonable requests for any Team Leaders or Managers instructions

A Screening Specialist will become a subject matter expert on our bespoke system and the best practice /code of practices that must be adhered to.

Roles and responsibilities

  • To identify and highlight risk through investigation

  • To mitigate risk to a client’s organisation

  • To demonstrate strong and effective communication skills in terms of verbal and written communication

  • Follow and maintain business SOP and correct process and screening procedures for client requirement

  • Ensure service delivery meets agreed client SLA turnaround times

  • Complete employment screening to conclusion as per the client specification and in line with SOP

  • Maintain a sensitive approach to personal data of applicants in line with Data Protection requirements.

  • Display a keen eye for detail

  • To be able to work to own initiative and portray first class problem-solving skills using proactive thinking and promoting out of the box solutions to our clients.

  • Present strong organisational skills

  • Proactive communication with management to inform of file status and advise where issues arise no later than 2 hours of identification

  • To provide support and encouragement to other members of the team. Contribute and develop team ethos/morale to meet overall service requirements of client and team targets.

  • Ensure weekly/monthly targets are met over the course of the month

  • Be transparent, open and honest at all times.

  • To adhere to and promote business measures, guidelines and strategies without question.

  • To adhere to company values

Skills

  • Confident and persuasive telephone manner

  • Stong organisational skills

  • Strong admin skills

  • Excellent attention to detail

  • Ability to multitask

  • IT literate

  • Strong interpersonal skills

  • Be innovative

  • Strong decision making skills

  • Can generate new ideas to solve problems

  • Seeks ways to improve processses to enhance efficiencies

  • Ability to change and embrace change

  • Competitive

  • Confident and enthusiastic

  • Diligent and decisive

  • Calm under pressure

  • Able to work to tight deadlines

  • Adaptable

Essentials

  • To be flexible in reacting to different needs of Security Watchdog

  • Act in accordance with Data Protection

  • Act in accordance with Equal Opportunity’s Policy

  • Promote the culture of the company in accordance with the Mission Vision and Values at all times

  • Have great personal commitment, energy and enthusiasm for making things happen and achieving goals

  • Be cordial and professional

  • Adhere to the clear desk policy

Requirement

Screening Specialists are subject to employment screening including a criminal record check to work within this division.

This list is not exhaustive and may change from time to time to facilitate growth and the efficient running of the business.