Criminality Specialist


Role Summary

As part of an effective recruitment checking process many organisations are required to complete database checks in particular criminal record checks on new and existing members of staff particularly for positions that involve regular contact with children and adults.

As a Criminality Specialist you will be required to administer a variation of screening checks through the Disclosure & Barring Service, Disclosure Scotland and a variety of other database checking services/agencies.

Clients will be looking for these checks to be completed as quickly as possible and it is a Criminality Specialist role to ensure that the organisations/applicant have provided all the necessary information to allow the checking service agencies to complete the check within the service level agreement. If the necessary information has not been received you would communicate with the client and/or the applicants via phone, email or letter in regards to queries or further information required for the completion of a disclosure.

Roles and responsibilities

  • To support and consistently report on any reasonable requests from any Team Leaders or Managers instructions

  • To be client focused and build long term trusting relationships with all clients

  • Check data from organisations and applicants to successfully vet the application forms

  • Countersign and submit application forms to the relevant agencies ensuring appropriate payment has been made whilst checking your own work for completeness and accuracy

  • Chase outstanding certificates with the appropriate agencies once exceeded the service level agreement

  • Resolve queries and disputes with the relevant disclosure checking service agency

  • Become a subject matter expert on our bespoke system and the best practice /code of practices that must be adhered to

  • Ensure accuracy and quality of information to is uploaded to the system

  • Deal effectively and within internal Service Level Agreement any finance issues, queries or complaints from clients within the set Service Level requirements and ensure that any escalations are dealt with in a timely manner and following best practice procedures

  • Make objective and timely decisions based on relevant information and relevant codes of practice/internal best practice

  • Organise and prioritise own work to handle volumes and meet customers services level

  • Focus on activities to achieve maximum productivity

  • Overcome obstacles and problems to follow cases through to conclusion

  • Work as an individual and/or part of a team

  • Deliver, even when under pressure

  • Seek opportunities to suggest improvement to working practices


  • To be flexible in reacting to the differing needs of Security Watchdog

  • Act in accordance with Data Protection

  • Act in accordance with the Equal Opportunity’s Policy

  • Promote the culture of the company in accordance with the Mission Vision and Values at all times

  • Have great personal commitment, energy and enthusiasm for making things happen and achieving goals

  • Be cordial and professional

  • Adhere to the clear desk policy

  • This list is not exhaustive and may change from time to time to facilitate growth and the efficient running of the office.

  • Criminality Specialists are subject to employment screening, including a criminal record check, to work in this division. You are also required to become a Counter signatory to submit disclosure to the relevant agencies


Capita Perks

  • Competitive rates of pay with bonus scheme

  • 23 days paid holiday

  • Training and development

  • Capita benefits

  • Weekly fresh fruit

  • Star and employee of the month awards

  • Quarterly charity events

  • Perks at Work – discounts and WOW points

  • Annual company conference

  • Employee assistance programme

We all love the themed charity days and the family run feel of the business
— Matt Payne

Required Skills

  • Confident and persuasive telephone manner

  • Strong organisational skills

  • Strong admin skills

  • Excellent attention to detail

  • Ability to multitask

  • IT literate

  • Strong interpersonal skills

  • Be able to work with teams

  • Be innovative

  • Strong decision making skills

  • Can generate new ideas to solve problems

  • Seek ways to improve processes to enhance efficiencies

  • Ability to change and embrace change


Fantastic organisation, great atmosphere and the client-focused culture is something to be proud of. I have been part of the company for over 6 years and have enjoyed every challenge this fast moving industry has to offer.
— Will Hoggarth

Steph Hughes