I haven’t received my certificate. How do I get a new one?
If you haven’t received your DBS certificate and it has been less than 3 months since it was issued, you can contact the DBS directly to ask for a re-print. To do this, you can call them on 03000 200 190 or email DBSReprints@dbs.gsi.gov.uk
If it has been more than 3 months since the application was completed, then you may have to make a new application through your employer.